Frequently Asked Questions

Return Replacement

I WANT TO RETURN/REPLACE AN ITEM ON ONLYMOBILES. HOW CAN I DO THAT?

That Is Pretty Easy. You Just Need To Follow These Quick And Easy Steps To Return/Replace An Item Within 10 Days Of Delivery.

  1. Log in your account on our website/app and go to ‘My Orders’
  2. Click on ‘Return/Replace’ against the delivered item you wish to return/replace.
  3. Just select the reason for returning /replacing your item, enter your comments and submit your request.

Our Team Will Process Your Request At The Earliest. ‘Click Here’ To Read Our Complete 10 Days Easy Returns Policy Before Submitting A Request For Return/Replacement.

ONLYMOBILES WILL PICK UP THE ORDERED ITEM, WHICH I WANT TO RETURN?

Yes, In Most Cases, We Direct Our Courier Partners To Pick Up The Ordered Item From Your Place. However, In Some Cases, We May Inform You And Request You To Courier It To Us. We Will Refund The Courier Charges To Your OnlyMobile Coins Account Once You Provide Your Airway Bill/Courier Receipt.

WHAT DOES ‘FAULTY’ MEANS?

An Ordered Item Is Defined Faulty If It Is Defective Or Malfunctioning And Certified By Manufacturer Or Manufacturer’s Service Partners.

WHEN ONLYMOBILE WILL SEND ME REPLACEMENT ITEM?

Once Your Item Is Delivered At Our Place By Either Our Courier Partners Or By Yours, We Will Process An Item Through Our Quality Team And Initiate Replacement Within 3 Working Days. You Will Receive An Email And SMS With Your Replacement Item’s Details – Just Like Processing The New Order.

I HAVE RECEIVED A WRONG ITEM. WILL IT GET REPLACED?

It Is Rare That A Wrong Item Will Be Delivered To You. However, In Case You Received A Wrong Item, Follow These Steps:

  1. Log into your account on our website/app and go to ‘My Orders’
  2. Click on ‘Return/Replace’ against the item you wish to return or replace
  3. Select the reason for returning/replacing your ordered and delivered item, enter your comments and submit your request.

Our Team Will Process Your Request At The Earliest. ‘Click Here’ To Read Our Complete 10 Days Easy Returns Policy Before Submitting A Request For Return/Replacement.

ONLYMOBILES’ 10-DAYS EASY RETURNS POLICY. WHAT IS THAT?

OnlyMobiles Have Designed 10-Days Relax Returns Policy Which Allows Customers To Return/Replace Your Delivered Items Within 10 Days Of The Delivery. You Can Return Your Item, If:

  • You are not satisfied with the quality
  • You need a different color of the item
  • You received a damaged/defective/incorrect item

All Items, Which You Intend To Return Or Replaced Must Be Unused And In Their Original Condition With All Original Tags And The Packaging Has To Be Intact. Returns Or Replenishment Will Be Initiated ONLY IF The Original Packaging, Tags, Accessories, Etc Are Present Along With The Returned Item. You Should Also Note That Returns/Replacements May Not Be Possible For All Items.

You May Want To Go Thru Our 10-Days Relax Returns Policy Before You Submit A Request For Return/Replacement. ‘Click Here’ To Know More.

IS THERE ANY ITEM WHICH I CANNOT RETURN AFTER DELIVERY?

We Try To Cover Almost All Items Which We Sell On OnlyMobiles Under Our 10-Days Relax Return Policy. Currently, Below Mentioned Items Are Not Eligible For Return/Replacement.

  • Tempered Glasses
  • Back Covers
  • Memory Cards
  • We Advise Our Customers Not To Try To Repair The Items On Their Own Or By Any Unauthorized Service Center. In Case Of Branded Electronics Items, Brand’s Return, Repair And Replacement Policy Will Get Apply. You May Want To Go Thru Our 10-Days Relax Returns Policy Before You Submit A Request For Return/Replacement. ‘Click Here’ To Know More.

DELIVERED ITEM IS PHYSICALLY DAMAGED. HOW TO GET REPLACEMENT OF THE SAME?

OnlyMobiles Ensures Good Packaging Before Shipping To Its Customers. However, You May Come Across Such Case In Rare. Please Follow Below Steps To Claim Replacement.

  1. Log in your account on our website/app and go to ‘My Order’
  2. Click on ‘Return/Replace’ against the item you wish to return/replace.
  3. Select the reason for returning/replacing your delivered item, enter your feedback and submit your request.

Our Team Will Ensure To Process Your Request As Early As Possible To Keep You Happy. But, If On Delivery, You Can See That The Item Is Not Packed Properly, Please Do Not Accept Delivery.

You May Want To Go Thru Our 10-Days Relax Returns Policy Before You Submit A Request For Return/Replacement. ‘Click Here’ To Know More.

WHO WILL BEAR THE COURIER CHARGES FOR THE RETURN OF DELIVERED ITEMS?

When You Shop With OnlyMobiles – You Do Not Need To Worry About. Once You Place Request For The Return/Replacement – We Shall Bear The Courier Charges. However, In Rare Cases, We May Ask You To Courier The Delivered Item Back To Us, In Such Cases, On Presentation Of Courier Expense Proofs, We Shall Give Refund Via OnlyMobile Coins In Your Account.