Frequently Asked Questions

EMI Related

I have been charged full amount of the transaction. Why?

At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.

My issuing bank call center has no information on EMI conversion. What to do now?

The issuing bank will receive EMI request after at least 3 working days of the transaction. Then status of transactions can be provided by issuing banks.

The transaction amount has not converted into EMI in 7 working days. What should I do now?

Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances

My bill has been generated and full amount has been charged to me. Why is this?

Please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.

Sum total of all EMIs is more than the transaction amount. Why is that?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.

Bank has rejected EMI conversion. Why?

Customer needs to pay full amount of the transaction to bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant.