Frequently Asked Questions

Cancellation

I WANT TO CANCEL MY ORDERED ITEM ON ONLYMOBILES. HOW CAN I DO THAT?

That Is Pretty Easy On OnlyMobiles. And It Will Not Take Much Time. Follow The Below Mentioned Easy Steps:

  1. Log into your account on our website/app and go to ‘My Orders’
  2. If the ordered item is not yet shipped, you will see ‘Cancel’ button next to your ordered item. You can cancel your order within 3 hours after placing order.
  3. If the ordered item is already shipped, You will see ‘Cancel/Replace’. Click on the relevant button and confirm that you have not received your item yet.
  4. You need to select the reason for cancellation, just let us know your reasons and submit your request.

Once We Get Such Request, Our Team Will Ensure That It Is Processed At The Earliest.

CAN I CANCEL MY ORDER BEFORE IT IS DELIVERED?

Yes, You Can Do That Easily. Please Follow The Below Steps:

  1. Log into your account on our website/app and go to ‘My Orders’
  2. If the ordered item is not yet shipped, you will see ‘Cancel’ button next to your ordered item.
  3. If the ordered item is already shipped, You will see ‘Cancel/Replace’. Click on the relevant button and confirm that you have not received your item yet.
  4. You need to select the reason for cancellation, just let us know your reasons and submit your request.

Once We Get Such Request, Our Team Will Ensure That It Is Processed At The Earliest.

I AM NOT ABLE TO CANCEL A PARTICULAR ORDERED ITEM AND THE ITEM IS NOT YET DELIVERED TO ME. WHAT SHOULD I DO?

You May Not Be Able To Cancel An Item Because Of Any Of The Following Reasons:

  1. The ordered item has been delivered at your given shipping address.
  2. The ordered item is non-cancellable till it’s not delivered, e.g., PrePaid orders
  3. You have just placed an order and we are yet to verify and authenticate the same. Please come back again in few hours, and you will be able to cancel your orders.
  4. You have already requested for an item to be cancelled. Our team is working on your request. Do not worry. You need not to cancel it again.

Once We Get Such Request, Our Team Will Ensure That It Is Processed At The Earliest.

MY ORDER IS CANCELLED BY ONLYMOBILES. WHY?

We Love Our Business And Serving Customers. But Sometimes, Our Team Have To Cancel Your Orders Due To Any Of The Following Reasons:

  • Non availability of the ordered item
  • Our fraud detection team or partners have identified some problems with your order
  • Sudden changes in circumstances like natural calamities or political tension, etc. which affect the serviceability to a region

OnlyMobiles May Decide To Execute Additional Checks Or Verifications Or May Seek More Information Before Accepting Any Order From Your Side. Our Team Will Contact You If All Or Part Of Your Order Is Cancelled Or If Additional Information Is Required To Accept Your Order.

I WANT TO CANCEL PART OF MY ORDER. HOW SHOULD I DO?

If You Have Placed An Order With Multiple Items, You Can Individually Cancel Delivery Of Any Of Them. However, You Cannot Cancel It If They Are Part Of Any Combo/Set Or Clubbed With Other Item To Opt Discounts.